Master's in Clinical Service Operations

September 3, 2019-May 26, 2020

Bridge the Gap Between Clinical Service and Operational Leadership

The Master in Clinical Service Operations (MCSO) provides physicians, clinicians, nurses, allied health professionals and administrators with the operations management training they need to lead teams, optimize efficiency and improve patient experience.

Designed with working professionals in mind, the MCSO is an intensive, 36-credit residential program that can be completed in just nine months. 

Participants will learn from renowned Harvard Medical School faculty and experts in the field of Clinical Operations.

Important Dates:
International student application deadline: May 31, 2019
Domestic student application deadline: July 1, 2019

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Complete the form below to request more information about this new Master's Degree program and download the complete course curriculum.

Program Objectives

Upon completion, participants will be able to:
  • Improve overall clinical operations, manage operational workflows, optimize supply chains and facilitate hospital and system-wide innovation to provide high value care and an outstanding patient centered experience.
  • Build collaborative teams of multi-disciplinary stakeholders including physicians, advanced practice providers, nurses and administrators who are well equipped to work with a hospital’s corporate functions. ​
  • Evaluate productivity and financial measures; manage operational, organizational and capital budgets; assess physician and staff compensation; and understand regulatory compliance and audits.


The MCSO curriculum is tailored to prepare health care professionals and administrators to lead clinical service operational infrastructures. Coursework will include a review of fundamental concepts and tools, combined with a mentored capstone experience and longitudinal seminar series. 

Who Should Attend

The MCSO is designed for clinicians and administrators who aspire to leadership positions in operations management.
Applicants should hold an advanced degree and possess at least five years of clinical experience or requisite work experience in a clinical setting.
Ideal candidates include:
  • Medical directors
  • Clinical leaders
  • Physicians
  • Clinicians
  • Nurses
  • Allied health professionals
  • Advanced practice clinicians
  • Administrators

Program Benefits

Alumni Status
  • Graduates of this program are eligible to become:
    • Associate Members of the Harvard Medical School Alumni Association
    • Members of the Harvard Networks of more than 300,000 members from more than 200 countries

Additional benefits include eligibility to:
  • Join Harvard Clubs and Shared Interest Groups
  • Attend special alumni and networking events hosted worldwide by Harvard Medical School and Harvard University 

Faculty Director

John Kevin Tucker, MD is Medical Director of DCI Brigham/Faulkner Hospital, Director of the BWH/MGH Joint Nephrology Fellowship Program, the largest renal fellowship program in the United States and an Assistant Professor of Medicine at Harvard Medical School.

Faculty Director

Mara Bloom, JD, MS is the executive director of the Mass General Cancer Center. Mara oversees clinical and research operations at all Cancer Center facilities, including the main campus and all satellite and affiliate sites.
Address: 4 Blackfan Circle, Boston, MA 02115.
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